FREQUENTLY ASKED QUESTIONS
How do I pay?
Payment is either prior to or at the time of service. We accept credit and debit cards, cash and bank transfer. VetPay is available (fees apply).
What if my pet needs surgery?
We prioritise the well-being and safety of your pet and doing surgical procedures that require a general anaesthetic in the home would be unsafe compared to in a veterinary clinic. If one of the pets in our care requires surgery we will refer you to your preferred vet hospital or recommend one that we feel will best meet your needs.
Does Edna’s Vet offer all the services available in a regular vet clinic?
No. For surgical procedures including dentistry, X-Rays or other advanced imaging and for sick animals that require intravenous fluids or oxygenation, we will refer you to your preferred B&M (Brick and mortar) hospital. If you do not have a relationship already with a local vet clinic we can help choose one that we feel will best meet your needs.
Can I claim my bill on pet insurance?
In most cases you are able to claim your mobile vet bills on your pet insurance as you would normally, however this depends on your policy. We can provide case notes and itemised invoices for insurance purposes.
Are you open 24/7?
No. Our opening hours are Monday to Friday 9am to 5pm. We can sometimes arrange house-calls in the evenings and on weekends if available (surcharge applies).
Outside normal hours you may call 0414 871 855 and leave a message which must include the nature of your enquiry and your surburb, however the phone is not usually attended out of hours; so if there is no response within half an hour or if you have an emergency then please call your nearest hospital.
Emergency Vet Hospitals:
SASH 99 Rundle St, Kent Town. 08 8133 5300
AAERC 119 Anzac Hwy Kurralta Park. 08 8371 0333